Frequently Asked Questions
General Questions
Chef Joe's Cookies Gift Questions
Shipping Questions
Cookie of the Month Questions
Local Delivery (60525) Questions
General Questions Top
Where is Chef Joe's Cookies located?
Chef Joe's Cookies is located in La Grange, Illinois.
What is the best way to contact Chef Joe's Cookies?
We may be contacted at 708-588-1115 Monday - Friday: 9 a.m. to 5 p.m. Central Standard Time, or via email at info@chefjoescookies.com
Chef Joe's Cookies Gifts Top
How are Chef Joe's Cookies packaged?
Each cookie is individually packaged in a food-safe sealed bag. Our cookies are then placed in a signature gift box adorned with a beautiful hand-tied satin bow, along with the story behind Chef Joe's Cookies, and nutritional information. Our Chef Joe's Cookies gift will also include your personal gift message for the recipient of your gift.
How large is a Chef Joe's Cookie?
Chef Joe's Cookies are approximately 2.75 oz. Our gluten-free cookies are 1.9 oz.
What form of payment is acceptable when purchasing a Chef Joe's Cookies gift?
We accept Visa, MasterCard, Discover Card, and American Express. To ensure payment security, we offer PayPal to process your credit card payment.
Can I pick up my Chef Joe's Cookies order in La Grange?
Chef Joe's Cookies is an online store. Therefore, there is no storefront from which you can pick up your cookie order. All cookies are delivered to your doorstep via UPS.
Shipping Information Top
Where can I ship Chef Joe's Cookies gifts?
Chef Joe's Cookies may be shipped anywhere within the contiguous United States, (excludes Alaska and Hawaii).
What information is needed to ship a Chef Joe's Cookies gift?
You will be asked for the name, correct shipping address including zip code, and telephone number of the gift recipient. We will also request your name, billing address/payment information, telephone number and email address.
How are Chef Joe's Cookies gifts shipped?
Chef Joes Cookies is an online business, which bakes and ships from their kitchen in La Grange, Illinois. Our cookies are packed with the greatest care and shipped via UPS.
Will I be contacted when my order has shipped?
Yes, an email confirmation will be sent to the email address you provided when placing your Chef Joe's Cookies order.
What if my order doesn't arrive, or arrives damaged?
Chef Joe's Cookies has collaborated with UPS to ensure careful handling of your shipment. However, should your order not arrive, or arrive damaged, please
contact us at 708-588-1115.
When Can I expect my cookies to arrive?
Chef Joe's Cookies are made fresh to order, we require a 24-hour processing time from time of order to shipping. UPS delivers Monday through Friday, excluding holidays. However, a specific delivery date or time cannot be guaranteed by UPS or Chef Joe's Cookies.
What if my shipping information is incorrect?
If a package is returned to Chef Joe's Cookies, due to an incorrect shipping address provided by a customer, the customer would be responsible for the return shipping cost as well as redelivery cost. Chef Joe's Cookies cannot be responsible for packages delivered incorrectly nor lost due to incorrect shipping information provided by a customer. We encourage customers to verify the shipping information at the time of order.
What if my package is lost or stolen?
Chef Joe's Cookies is not responsible for lost or stolen packages confirmed delivered by UPS, to the address entered for an order. Upon inquiry, Chef Joe's Cookies will confirm delivery to the address provided.
When can I expect my cookies to arrive?
Chef Joe's Cookies are made fresh to order; we require a 24-hour processing time from time of order receipt to shipping. UPS delivers Monday through Friday, excluding holidays. UPS or Chef Joe's Cookies cannot guarantee a specific delivery date or time.
Cookie of the Month Questions Top
What timeframes are available for Chef Joe's Cookies of the Month Club?
We offer 3-month, 6-month, and 12-month Cookie Clubs.
Do you offer your 1-Dozen, 2-Dozen and 3-Dozen gift boxes for the Cookie Club?
Currently our offering for Chef Joe's Cookies of the Month Club is a 1-Dozen cookie gift box.
How are the cookies in the Cookie Club packaged?
Each cookie is individually packaged in a food-safe sealed bag. Our cookies are then placed in a signature gift box adorned with a beautiful hand-tied satin bow, along with the story behind Chef Joe's Cookies, an explanation of the Cookie Club offering, and nutritional information.
Can I choose the cookie flavors for my Chef Joe's Cookies of the Month Club order?
We have taken great care in the selection of the flavors for each month of our Club. Therefore, we are confident that your gift recipient will be delighted with the cookie flavors they receive. Choosing specific cookie flavors for your order is not available at this time.
Can I include a gift message?
When you place your order, you will have the opportunity to include a personalized gift message, which will be enclosed with your gift each month.
Are Chef Joe's Cookies mass-produced?
No. Chef Joe's Cookies are artisan baked using natural ingredients, and always made fresh to order.
What if I don't like one of the monthly selections? Do you offer a guarantee?
Customer satisfaction is our business. If you're ever unhappy with Chef Joe's Cookies, you may cancel at any time, and the purchaser will receive a full refund for any unshipped merchandise.
What form of payment is acceptable with purchasing Chef Joe's Cookies of the Month Club?
We accept Visa, MasterCard, Discover Card, and American Express. To ensure payment security, we offer PayPal to process your credit card payment.
Where can I ship my Cookie of the Month Club gifts?
Club gifts may be shipped anywhere within the contiguous United States, (excludes Alaska and Hawaii).
When are monthly gifts shipped?
The initial month's gift ships within 48 hours of receipt of your order. Subsequent orders are shipped at approximately the same time each month as the initial order.
How are monthly gifts shipped?
Chef Joe's Cookies is an online business, which bakes and ships from their kitchen in La Grange, Illinois. Our cookies are packed with the greatest care and shipped via UPS's ground shipment service.
What if my shipping information is incorrect?
If a package is returned to Chef Joe's Cookies due to an incorrect shipping address provided by a customer, the customer would be responsible for the return shipping cost as well as redelivery cost. Chef Joe's Cookies cannot be responsible for packages delivered incorrectly nor lost due to incorrect shipping information provided by a customer. We encourage customers to verify the shipping information at the time of order.
When can I expect my cookies to arrive?
Chef Joe's Cookies are made fresh to order; we require a 48-hour processing time from order receipt to shipping. UPS delivers Monday through Friday, excluding holidays. Cookie Club gifts are shipped using UPS's ground service. UPS or Chef Joe's Cookies cannot guarantee a specific delivery date or time.
Local Delivery (60525) Questions Top
May I place my order and receive my cookies the same day using the 60525-delivery option?
Orders for Chef Joe's Cookies must be placed 24 hours before the delivery date. We currently do not offer same-day delivery.
What is the delivery schedule to a shipping address within the 60525 zip code?
Chef Joe's Cookies delivers Monday - Friday, 10:00 a.m. to 5:00 p.m., (excluding holidays) to a shipping address within the 60525 zip code.
What is the delivery charge to a shipping address within the 60525 zip code?
The delivery charge to a shipping address within the 60525 zip code is $5.00.
Does Chef Joe's Cookies offer weekend delivery to the 60525 zip code?
Currently, Chef Joe's Cookies does not offer weekend delivery to a shipping address within the 60525 zip code.
If I place an order on Friday to a shipping address within the 60525 zip code, when will my Chef Joe's Cookies be delivered?
Your order will be delivered by 5:00 p.m. Monday.
May I request a specific delivery time to a shipping address within the 60525 zip code?
Chef Joe's Cookies currently does not offer a set time for delivery for a shipping address within the 60525 zip code. Delivery of your cookies can be Monday through Friday between the hours of 10:00 a.m. to 5:00 p.m. (excluding holidays).
What if no one is available to accept delivery at the shipping address within the 60525 zip code?
Chef Joe's Cookies gift boxes are packed in a secure shipping box. Should no one be available to accept the delivery, the box will be left in a safe place at the door.
How are Chef Joe's Cookies delivered outside of a 60525 zip code?
Chef Joe's Cookies are delivered via UPS, Monday through Friday, excluding holidays.
